Stability,
stability

and more stability

As a partner supporting your production processes at sensitive points we are completely aware of our responsibility towards our customers.

In order to be able to help our customers worldwide at all times, if the need arises, we have set up a support hotline.

We also provide various of training programmes, which can help to avoid or reduce interruptions in production.

Training

Each type of software can be only as good as its users.

Inadequately skilled staff cannot make full use of the capabilities available in your DBtron/L solution. Consequently, the solution can not be used perfectly, bottlenecks in the process will develop and productivity will fall below your expectations.

On-site Concept

We train your personnel in how to use DBtron/L on your premises or elsewhere using your current system.

Remote Training

We train your personnel by the hour in how to use DBtron/L via TeamViewer and phone, thus reducing your travel expenses.

Train the Trainer

We train your key users on your or our premises using your regular software.

Advantages

Support

The right key for your success.

Problems and malfunctions are part of real life and can lead to costly production standstills. Qualified support provided by us as manufacturer of DBtron/L helps you to minimise and even avoid such externally caused standstills.
Modern computer technology is affected by permanent changes, improvements and consequently by new generations of computer hardware. In order to benefit economically, you will enjoy having the current versions of DBtron/L for your security. Moreover, you will be provided with functional extensions in updates.

For your individual needs we offer 3 levels of support:

Basic

8 to 5 Support

Support by phone
during XR Systems
Office hours

Advanced

Basic Plan
+
Updates

Updates and improvements
(e.g. flexibility, reporting system, usability)
of the software

Premium

Advanced Plan
+
24x7 Support

Support by phone during
extended service hours

Monday - Saturday,
Sunday and Bank Holidays,
00:00 - 24:00

For your individual needs we offer 3 levels of support:

Premium

Advanced

Basic

8 to 5 Support

Support by phone
during XR Systems
Office hours

Updates

Updates and improvements
(e.g. flexibility, reporting system, usability)
of the software

24x7 Support

Support by phone during
extended service hours

Monday - Saturday,
Sunday and Bank Holidays,
00:00 - 24:00

Call Us

+49 (89) 427231-0